Nebraska Methodist College
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Lab Technician Specialist - Lab Specimen Processing
at Nebraska Methodist College
0001 - Methodist Hospital 8303 Dodge St - Omaha NE 68114
Lab Specimen Processing
Career progression for an MLT or MT/ MLS in a forward thinking, highly structured environment utilizing pre-analytic automation within a diverse and challenging environment where your input and skills are valued. Assists with a wide variety of administrative duties related to regulatory compliance, involved with the employee selection and on boarding processes, performance evaluations and staff development.Act as a "Meaning of Care" ambassador to strengthen our partnerships with internal and external customers. Participates outside the laboratory in educational activities, performance improvement, committees, and /or service work.
- Contact: Andrew Skarka
- Associate's Degree
- Purpose of Job
- Provide technical and pre-analytic support services for all designated divisions of laboratory technical operations and outreach client support services. Lab Technician Specialist duties include specimen evaluation and processing, problem solving, exception handling, reporting, IT knowledge of EMR and Interface, supply maintenance, and customer service.
Pre-Analytical and Post-Analytical duties include the operation, troubleshooting, and daily maintenance of the Automation systems.
- Must be able to communicate with hospital and clinic staff regarding specimen requirements, ordering, and miscellaneous requests. This also includes management of the outpatient orders. Must be able to contact clients, Physicians, nursing personnel, and patients when specimen information such as specimen integrity, volume, test clarification, and other exceptions. Must be willing to project a professional image through inbound requests received by phone, electronically, in writing, and in person. Provide a supportive link between customers and all the other departments of the Hospital.
Follow-up with customers on issues that cannot be resolved immediately. Must be able to multi-task and work in a high-paced environment as part of a team.
- Process (i.e. centrifuge, aliquot, distribute, store) patient specimens appropriately and in a safe manner to ensure accurate and timely test results by following sections policies and procedures.
Accommodates patient and laboratory needs by professionally responding to requests for flexibility in duties, schedules, and staffing.
- Required to cross train between departments of the Laboratory and/or perform duties at Women's Hospital.
- Job Requirements
- Bachelor of Science (BS) degree in Medical Laboratory Science (MLS), Clinical Laboratory Science (CLS), or Medical Technology (MT).
- Bachelors of Science degree with a Certificate from a National Accrediting Agency of Clinical Laboratory Science (NAACLS) accredited Medical Laboratory Scientist/Medical Techologist/Clinical Laboratory Scientist (MLS/MT/CLS) Program.
- Associates degree in medical/healthcare-related field.
- 1 years' experience in a clinical laboratory (as a Medical Laboratory Scientist/Medical Techologist/Clinical Laboratory Scientist (MLS/MT/CLS).
- 3 years' progressive experience in a clinical laboratory (medical laboratory technician (MLT/CLT) or equivalent position).
- National certification as a medical laboratory technician or National certification as a medical technologist (or eligible) preferred.
- Ability to effectively utilize personal computer, standard office applications, and general office equipment.
- Able to organize and priorities work demands and handle multiple tasks.
- Knowledge of basic specimen collection, selection, handling and storage activities preferred.
- Must exhibit good customer service skills.
- Able to handle stressful situations in a calm and professional manner.
- Excellent interpersonal and communication skills.
- Physical Requirements
- Weight Demands
- Medium work - exerting up to 50 pounds of force.
- Not neccessary for the position (0%):
- Occasionally Performed (1%-33%):
- Frequently Performed (34%-66%):
- Distinguish colors
- Repetitive Motions
- Constantly Performed (67%-100%):
- Not Related:
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
- Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations
- Rare (1-33%):
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Occasionally (34%-66%): - Equipment/Machinery/Tools
- Note: Safety Officer can assist with identification of job hazards
- Essential Job Functions
- Essential Functions I
In addition to performing all of the expected duties of a Laboratory Assistant III outlined in the respective job description, the Lab Technician Specialist oversees the labs at both Methodist Hospital and Women's Hospital.
- Reviews operations and work performed in the section; identifies problems, and initiates immediate follow-up as necessary to ensure accurate, timely laboratory services by using critical thinking skills, and decisive judgment.
- Provides clinical oversight, and assistance in the supervision of the Client Specimen Control team including, but not limited to, onboarding, guidance, training, clinical supervision, and educational support in regard to daily operations for Client Services, Laboratory Informatics and Interface, Specimen Processing, Pre-Analytical and Post-Analytical Automation, and Anatomic Pathology registration and reporting.
Key Operator - Automation Technology and Maintenance
- Directly responsible for implementation, and all aspects of the pre-analytical automation technology.
- This includes installation, updates, troubleshooting, storage functions, training, and advanced maintenance, and on call troubleshooting advice.
- Plays a key role in advising senior level technical coordinators, IT, and Administration in regard to workflow processes and system operation.
- Assists outside vendors bringing clients for presentations, and demonstration of the pre-analytical and post-analytical functionality of the automation line.
- Understands, and troubleshoots IT interface issues.
- Responsible for making changes to maintain test database.
- Responsible for creating and deleting tests, changing volumes, altering the priority of specimens, and creating different processing groups.
- Responsible for troubleshooting mechanical, and IT problems to determine if service needs to be called in.
- Acts as primary point of contact between vendor, and laboratory to enhance functionality, create, delete, and modify test programming.
- Determines reference lab programming, maintains and modifies SCV as needed - any changes due to technology, and referral hotline modifications.
- Responsible for development, and training for specimen tracking, and storage recovery.
Provides oversight/clinical supervision, and training.
- Develops, implements, and documents orientation, training, and education to ensure employee competence, provision of excellent services, and compliance with accreditation requirements.
- Assists in training new, and existing staff including the review, and completion of orientation checklists, and skill/training checklists.
- Directs onboarding by working with IT to ensure that new staff has access to all necessary tools to perform job.
- Organizational, and departmental competencies are completed 100% of the time including direct observation.
- Communicates process/procedural changes in a timely manner, and educates staff on the need for the change.
- Documents evidence that new procedures, and major procedure revisions are read, and understood.
- Identifies staff performance issues.
- Initiates immediate follow-up as required.
- Provides documentation of issues to team leader.
- Supports the education of clinical/anatomical laboratory science students.
- Assists with new hire interviews.
- Assists in directing daily workflow by designating daily task assignments.
- In the absence of the team leader, is responsible for the operation of the section.
- When appropriate, consults with the Medical Director(s), section leaders, or designee regarding technical issues.
- Performs review of pertinent information, and initiates immediate follow-up as appropriate.
- Reports issues, and problems to section leaders.
- Reviews patient testing results.
- Develops, and maintains technical expertise in the laboratory.
- Identifies problems, and initiates immediate follow-up as necessary with the Technical Coordinator, Section Leader, or Medical Director(s) to ensure accurate, timely laboratory services by using critical thinking skills, and decisive judgment.
- Accommodates patient, and laboratory needs by professionally responding to requests for flexibility in duties, schedules, and staffing.
- Ensures routine maintenance is completed, and documented 100% of the time.
- Maintains section materials, supplies, and equipment by following section policies.
- Prepares, and adjusts daily work schedule for workload, FTEs versus test volume, and/or SRD as by direct observation, and review of schedule.
- Facilitates bi-weekly department huddles.
- Reviews all pending lists for completion, reporting, investigation, and resolving problem tests.
- Available for assisting staff with questions, and direction.
- Acts as charge in absence of service leader/operations manager.
- Supports staff, and operations at Women's Hospital.
- Supports bench as needed during staffing shortages.
- Manages supply orders, and standing orders.
- Responsible for EMR, and LIS validation testing for updates.
- Understands, and troubleshoots IT interface issues.
- Demonstrates appropriate communication skill as directly observed by Service Leader or designee.
- Ensures phone calls are acted upon promptly, and handled in a professional manner per the customer service protocol as directly observed.
- Communicates efficiently by answering telephones, taking messages, calling clients for test clarification, and forwarding information or calls to appropriate staff.
- Responsible for review monitors unlisted/special send out testing, and determines the need for Pathology Consultations.
- Prepares for, and participate in inspections, Quality Assurance activities, properly maintains records, assists with preparing and updating section policies and procedures to fulfill the requirements of the accrediting agencies (i.e. CAP-Accreditation Program, JACHO-The Joint Commission) by following the provided protocol.
- Assists with completing CAP checklist responses in preparation for on-site or self-inspection.
- Ensures procedure manuals are reviewed/revised at least every 2 years.
- Distributes competency testing to staff.
- Assists team leader with problem resolution, and follow-up.
- Initiates PI reports, and participates and reports at regular PI meetings.
- Follows-up on variance reports.
- Corrects encounter errors to ensure proper billing, and interface occurs.
- Compliant per Personal Protective Equipment (PPE) guidelines 100% of the time.
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
- One educational session on developing leadership/management skills.
- Required annual Continuing Education hours.
Follows and understands the mission, vision, core values, Employee Standards of Behavior and company policies/procedures.
Other duties as assigned.
- Participates in selection of new employees by being a member of the interview team.
- Management retains the discretion to add or to change duties at any time.
- Provides input for performance appraisals.