Home Instead Senior Care

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IT Coach

at Home Instead Senior Care

Posted: 5/26/2019
Job Reference #: 03-19 04

Job Description

Title:IT Coach
ID:03-19 04
Department:Information Technology
Address:13323 California Street
Zip code:68154
Job Type:Full Time
Experience Level:Intermediate (3-7 yrs. experience)
Positions Available:1
Working in senior care may not seem like an exciting endeavor, but at Home Instead, Inc. ("Home Instead") we are Changing the Face of Aging® with a singular focus that is anything but boring! To be successful, we require enthusiastic and collaborative professionals.

If you are ready for an opportunity to make a difference in the world with the work you do while enjoying a meaningful career, we have a great opportunity for you as IT Coach! You’ll be responsible for providing best practice guidance and education in regards to Home Instead supported/core business systems. You will drive revenue and gain efficiencies by understanding the needs and wants of the network and how our support business systems can help drive revenue and gain efficiencies.

If you have a passion for serving others and enjoy building relationships, this is the position for you!

As IT Coach you’ll:
  • Research and develop best practices for current and future Home Instead supported business systems.
  • Build the lifecycle of a support business system and create best practices.
  • Use our tools to measure utilization and user adoption.
  • Ensure that initiatives align our efforts with Home Instead's Home Office Initiatives to ensure we are using the most important tools.
  • Coach end users on best practices of supported business systems and create baselines for user adoption and measure on a regular cadence.
  • Coordinate with our Business Performance team to provide the best experience whether sharing a visit or completing a solo visit.
  • Meet with prospective Home Instead franchise owners to review core/supported business systems.
  • Research new technologies, test and roll out in coordination with Home Instead’s IT department.
  • Create and update the tech blog on our intranet on a regular cadence.
  • Onboard new Home Instead franchises/transfers by going through the supported business systems and best practices.
  • Continually reach out and schedule assessments/tech checks to maintain the scorecard goal.
  • Drive the value of assessments/tech checks during Home Instead’s franchise training, convention and other areas.
  • Assist projects teams with implementing new business products, as needed.
Education, Experience and Required Skills:
  • Bachelor’s degree in Technology or related field.
  • Four years’ technical support or related experience.
  • An equivalent combination of education and work experience may be considered.

The Home Instead Senior Care® network provides personalized care, support and education to help enhance the lives of aging adults and their families. Today, this network is the world's leading provider of in-home care services for seniors, with more than 1,200 independently owned and operated franchises that annually provide more than 80 million hours of care throughout the United States and 11 other countries. Local Home Instead Senior Care offices employ approximately 65,000 CAREGiversSM worldwide who provide basic support services that enable seniors to live safely and comfortably in their own homes for as long as possible, serving 90,000 seniors daily. The Home Instead Senior Care network strives to partner with each client and his or her family members to help meet that individual’s needs. Services span the care continuum – from providing personal care to specialized Alzheimer’s care and hospice support. Also available are family caregiver education and support resources. At Home Instead Senior Care, it’s relationship before task, while striving to provide superior quality service. These independently owned and operated franchises achieve service excellence with the support of dedicated Global Headquarters staff members who provide exceptional service with a personal touch.

The Home Instead, Inc. benefits package includes:
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Accounts (Health; Dependent Daycare/Eldercare)
Life Insurance (Basic & Additional Voluntary Coverage for Employee, Spouse and/or Children)
Short Term Disability
Long Term Disability
401(k) Savings Plan
Honor PTO
Employee Assistance Program
Wellness Program
On-site Dining Room