Job: Patient Transfer Center Coordinator

Jobing Description

SUMMARY: To coordinate all activities and communication involved in transferring patients from one facility to another, as specified by our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility
Able to professionally and accurately represent partner hospitals
Able to develop and maintain referral relationships with outlying facilities through consistent customer service and ease of use
Facilitate all communications between referring and receiving physicians and other hospital staff
Document all required information pertaining to the patient transfer process
Be able to accurately enter information into the database as it occurs, for creation of real time data
Demonstrate excellent customer service skills with all callers
Coordinate flight and ground transportation as needed
Able to use a multiple phone line system
Able to use tools and resources in order to contact appropriate physicians
Demonstrated ability to relay information accurately
Demonstrated ability to accurately follow protocols as developed by each partner hospital
Compliance with policies and procedures as defined in the Employee Handbook, DirectCall Policy and Procedure Handbook and customer defined policy and procedure
Able to stay professional and efficient in high stress situations
Able to work 12 hour shifts
Able to be on-call
Able to attend monthly Training meetings as scheduled.
Demonstrated strong multitasking skills
Able to clearly and professionally communicate with coworkers during high stress situations

Additional duties & Responsibilities:
Complete the required Peer to Peer Quality Assurance on patient transfers
Assist with New Hospital Launches, Training Projects, and will be asked to assist with additional projects when required.
Assist in monthly training meetings if necessary.
Assist with additional projects during times of low call volume
All other duties as assigned

QUALIFICATIONS:

Required:
Education: High School or equivalent
Experience: Customer service experience
Licenses & Certificates:

Preferred:
Education: Anything pertaining to the medical industry and hospital processes
Experience: Computer and keyboarding skills, medical terminology knowledge, prior dealings with physicians and/or hospital processes
Licenses & Certificates: Anything pertaining to the medical industry and hospital processes

RELATIONSHIPS:
Reports To: Shift Supervisor
Interfaces With: Hospital administrators, physicians, nurses, other hospital staff and other Patient Transfer Coordinators
Supervises: None

LOCATION DIFFERENCES:

SKILLS:
Ability to make accurate and timely decisions
Ability to prioritize calls and multiple task
Ability to effectively communicate with coworkers and physicians
Pleasant, clear speaking voice
Excellent customer service skills
Typing speed of 30 wpm

PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing duties of this job, the employee is regularly required to use hand to perform manual functions and speak and hear. The employee is frequently required to sit. Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients and customers.

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.