Job: Business Analyst

Jobing Description

PayFlex, a third party benefit administrator leader, is an Aetna owned company, which includes the nation s largest independent third party administrator (TPA) of self-funded health care plans. PayFlex is committed to educate clients employees on healthcare issues, engage them in wellness through customized programs and incentives, while empowering employees to make their own healthcare decisions. PayFlex pioneered the first platform that combines benefit financial accounts, wellness and eligibility management all in one. With PayFlex, a person can decrease their healthcare costs through increased engagement in wellness solutions while only using one vendor for simplified administration. PayFlex currently services nearly 1 million participants and several million eligible lives across the United States.

POSITION SUMMARY

Creates and executes specific deliverables and activities as part of a team assigned to a business-sponsored IT project. Key contributor to overall project success.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Information Technology/Project management/1-3 Years

Information Technology/Strategy & planning/1-3 Years

Information Technology/Program management/1-3 Years

TECHNOLOGY EXPERIENCES

Operating Systems/Windows/1-3 Years/Power User

REQUIRED SKILLS

General Business/Consulting for Solutions/FOUNDATION

General Business/Demonstrating Business and Industry Acumen/ADVANCED

General Business/Ensuring Project Discipline/ADVANCED

DESIRED SKILLS

Technology/Justifying the Business Case/ADVANCED

Technology/Leveraging Technology/ADVANCED

Technology/Selecting and Applying Technology Solutions/ADVANCED

ADDITIONAL JOB INFORMATION

The Business Analysts primary responsibility is to serve as the conduit between customers (internal and external) and the software development team through which requirements flow. The objective is to make business processes and product delivery more effective through a proper use of technology. The second area of responsibility for the Business Analyst is to provide consultative support to the Sales and Operations organizations. Successful expectation setting during the sales process and configuration during the implementation process will correlate to higher client / participant satisfaction.

Regular Job Functions
Gather requirements through interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Develop requirements specifications according to standard templates, using both technical and natural language (functional and business requirements documents, test/use cases, UI designs).
Drive and challenge business units on their assumptions of how they will successfully operate.
Be the ongoing liaison between the business units, technology teams and support teams and a technical resource regarding the softwares configuration, capabilities and limitations.
Provide technical support during the sales and implementation processes to ensure proper expectations are set with the customer. This includes direct interaction with the customer.
Review and recommend best-practice system configuration for new clients.
Participate in the preparation and review of release related documentation and training materials to ensure accuracy and appropriateness of the information being communicated.

Education, Skill and Experience Requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Ability to multi-task and set priorities effectively in a fast-paced environment
Bachelors degree (MBA a plus)
Two plus years of relevant business experience
Proficient use of MS Office suite (or equivalent)
Some travel may be required

Aetna does not permit the use of tobacco related products or drugs in the workplace.